/* * GnuDialer - Complete, free predictive dialer * * Complete, free predictive dialer for contact centers. * * Copyright (C) 2006, GnuDialer Project * * Heath Schultz * * This program is free software, distributed under the terms of * the GNU General Public License. */ #include "stats.h" #include "post.h" const std::string nbspx3() { return " "; } const std::string cell() { return ""; } int main() { excludeClosers = false; Post TheFields("text/html"); std::string mode = TheFields.GetField("statsmode"); std::string selection = TheFields.GetField("selection"); std::string queue = TheFields.GetField("queue"); std::cout << "Content-type: text/html\n" << std::endl; std::cout << "\n"; //this was some code i was playing with to set landscape mode ages ago //std::cout << "\n"; std::cout << "\n"; startMon = atoi(TheFields.GetField("mon1").c_str()); startDay = atoi(TheFields.GetField("day1").c_str()); startYear = atoi(TheFields.GetField("year1").c_str()); endMon = atoi(TheFields.GetField("mon2").c_str()); endDay = atoi(TheFields.GetField("day2").c_str()); endYear = atoi(TheFields.GetField("year2").c_str()); double totalTalkTime = 0, totalLoggedHours = 0; int totalUsed = 0; int size = 0; std::string temp; QueueList TheQueues; AgentList TheAgents; AgentLoginHelperList TheAgentLogins; Composite * TheComposite; if (mode == "campaign") { TheComposite = new CampaignComposite; TheAgents.ParseAgentList(); size = TheAgents.size(); TheComposite->SetName(selection); TheComposite->Parse(TheAgents); } if (mode == "agent") { TheComposite = new AgentComposite; TheQueues.ParseQueues(); size = TheQueues.size(); TheComposite->SetNumber(selection); TheComposite->Parse(TheQueues); TheAgentLogins.Parse(); } Composite & TheStats = (*TheComposite); if (mode == "agent") { std::cout << "Agent " << selection << ": "; //std::cout << "Agent " << selection << ": "; std::cout << startMon << "-" << startDay << "-" << startYear; std::cout << " thru " << endMon << "-" << endDay << "-" << endYear; std::cout << "

\n"; totalTalkTime = static_cast(TheStats.GetTalkTime()); totalLoggedHours = static_cast(TheAgentLogins.where(atoi(selection.c_str())).GetTimeLogged()); std::cout << "Logged Hours: " << formatHours(TheAgentLogins.where(atoi(selection.c_str())).GetTimeLogged()); if (totalLoggedHours) { std::cout << "

Talk Percent: " << formatDouble((totalTalkTime / totalLoggedHours) * 100.0) << "\%"; } else { std::cout << "

Talk Percent: 0.00\%"; } std::cout << "

\n"; } if (mode == "campaign") { std::cout << selection << ": "; std::cout << startMon << "-" << startDay << "-" << startYear; std::cout << " thru " << endMon << "-" << endDay << "-" << endYear; std::cout << "

\n"; } std::cout << "

" << std::endl; std::cout << cell() << "Calls" << nbspx3() << std::endl; //std::cout << cell() << "Sales" << nbspx3() << std::endl; //std::cout << cell() << "No Sales" << nbspx3() << std::endl; if (TheFields.HasField("callback")) std::cout << cell() << "CB" << nbspx3() << std::endl; if (TheFields.HasField("noanswer")) std::cout << cell() << "No Ans" << nbspx3() << std::endl; if (TheFields.HasField("voicemail")) std::cout << cell() << "VM" << nbspx3() << std::endl; if (TheFields.HasField("busy")) std::cout << cell() << "Busies" << nbspx3() << std::endl; if (TheFields.HasField("fastbusy")) std::cout << cell() << "Fast Busies" << nbspx3() << std::endl; if (TheFields.HasField("fax")) std::cout << cell() << "Fax Mach" << nbspx3() << std::endl; if (TheFields.HasField("disconnect")) std::cout << cell() << "Disc" << nbspx3() << std::endl; if (TheFields.HasField("donotcall")) std::cout << cell() << "DNC" << nbspx3() << std::endl; if (TheFields.HasField("invalid")) std::cout << cell() << "Inval" << nbspx3() << std::endl; if (TheFields.HasField("nosalefalse")) std::cout << cell() << "Other" << nbspx3() << std::endl; if (TheFields.HasField("nosaletrue")) std::cout << cell() << "NoSale" << nbspx3() << std::endl; if (TheFields.HasField("sale")) std::cout << cell() << "Sale" << nbspx3() << std::endl; if (TheFields.HasField("used")) std::cout << cell() << "Used" << nbspx3() << std::endl; std::cout << cell() << "Cntcts" << nbspx3() << std::endl; std::cout << cell() << "TT" << nbspx3() << std::endl; std::cout << cell() << "Conv \%" << nbspx3() << std::endl; std::cout << cell() << "Cntcts/Hr." << nbspx3() << std::endl; std::cout << cell() << "Sales/Hr." << nbspx3() << std::endl; std::cout << "

" << std::endl; if (mode == "agent") { std::cout << "Agent "; //std::cout << "Agent "; } else { excludeClosers = true; } std::cout << selection << nbspx3() << std::endl; std::cout << cell() << TheStats.TotalCalls() << std::endl; //std::cout << cell() << TheStats.GetSales() << std::endl; //std::cout << cell() << TheStats.GetNoSales() << std::endl; if (TheFields.HasField("callback")) std::cout << cell() << TheStats.NumDispos("0") << std::endl; if (TheFields.HasField("noanswer")) std::cout << cell() << TheStats.NumDispos("2") << std::endl; if (TheFields.HasField("voicemail")) std::cout << cell() << TheStats.NumDispos("3") << std::endl; if (TheFields.HasField("busy")) std::cout << cell() << TheStats.NumDispos("4") << std::endl; if (TheFields.HasField("fastbusy")) std::cout << cell() << TheStats.NumDispos("5") << std::endl; if (TheFields.HasField("fax")) std::cout << cell() << TheStats.NumDispos("6") << std::endl; if (TheFields.HasField("disconnect")) std::cout << cell() << TheStats.NumDispos("7") << std::endl; if (TheFields.HasField("donotcall")) std::cout << cell() << TheStats.NumDispos("8") << std::endl; if (TheFields.HasField("invalid")) std::cout << cell() << TheStats.NumDispos("9") << std::endl; if (TheFields.HasField("nosalefalse")) std::cout << cell() << TheStats.NumDispos("10") << std::endl; if (TheFields.HasField("nosaletrue")) std::cout << cell() << TheStats.NumDispos("11") << std::endl; if (TheFields.HasField("sale")) std::cout << cell() << TheStats.NumDispos("12") << std::endl; totalUsed = (TheStats.NumDispos("6") + TheStats.NumDispos("7") + TheStats.NumDispos("8") + TheStats.NumDispos("9") + TheStats.NumDispos("10") + TheStats.NumDispos("11") + TheStats.NumDispos("12")); if (TheFields.HasField("used")) std::cout << cell() << totalUsed << std::endl; std::cout << cell() << TheStats.GetContacts() << std::endl; std::cout << cell() << formatHours(TheStats.GetTalkTime()) << std::endl; std::cout << cell() << formatDouble(TheStats.GetConversion()) << "\%" << std::endl; std::cout << cell() << formatDouble(TheStats.GetContactsPerHour()) << std::endl; std::cout << cell() << formatDouble(TheStats.GetSalesPerHour()) << std::endl; excludeClosers = true; //was false for (int i = 0; i < size; i++) { if (mode == "campaign") { temp = itos(TheAgents.at(i).GetNumber()); } else { temp = TheQueues.at(i).GetName(); } if (TheStats.GetTalkTime(temp)) { std::cout << "

\n"; if (mode == "campaign") std::cout << "Agent "; std::cout << temp << nbspx3() << std::endl; std::cout << cell() << TheStats.TotalCalls(temp) << std::endl; //std::cout << cell() << TheStats.GetSales(temp) << std::endl; //std::cout << cell() << TheStats.GetNoSales(temp) << std::endl; if (TheFields.HasField("callback")) std::cout << cell() << TheStats.NumDispos("0",temp) << std::endl; if (TheFields.HasField("noanswer")) std::cout << cell() << TheStats.NumDispos("2",temp) << std::endl; if (TheFields.HasField("voicemail")) std::cout << cell() << TheStats.NumDispos("3",temp) << std::endl; if (TheFields.HasField("busy")) std::cout << cell() << TheStats.NumDispos("4",temp) << std::endl; if (TheFields.HasField("fastbusy")) std::cout << cell() << TheStats.NumDispos("5",temp) << std::endl; if (TheFields.HasField("fax")) std::cout << cell() << TheStats.NumDispos("6",temp) << std::endl; if (TheFields.HasField("disconnect")) std::cout << cell() << TheStats.NumDispos("7",temp) << std::endl; if (TheFields.HasField("donotcall")) std::cout << cell() << TheStats.NumDispos("8",temp) << std::endl; if (TheFields.HasField("invalid")) std::cout << cell() << TheStats.NumDispos("9",temp) << std::endl; if (TheFields.HasField("nosalefalse")) std::cout << cell() << TheStats.NumDispos("10",temp) << std::endl; if (TheFields.HasField("nosaletrue")) std::cout << cell() << TheStats.NumDispos("11",temp) << std::endl; if (TheFields.HasField("sale")) std::cout << cell() << TheStats.NumDispos("12",temp) << std::endl; totalUsed = (TheStats.NumDispos("6",temp) + TheStats.NumDispos("7",temp) + TheStats.NumDispos("8",temp) + TheStats.NumDispos("9",temp) + TheStats.NumDispos("10",temp) + TheStats.NumDispos("11",temp) + TheStats.NumDispos("12",temp)); if (TheFields.HasField("used")) std::cout << cell() << totalUsed << std::endl; std::cout << cell() << TheStats.GetContacts(temp) << std::endl; std::cout << cell() << formatHours(TheStats.GetTalkTime(temp)) << std::endl; std::cout << cell() << formatDouble(TheStats.GetConversion(temp)) << "\%" << std::endl; std::cout << cell() << formatDouble(TheStats.GetContactsPerHour(temp)) << std::endl; std::cout << cell() << formatDouble(TheStats.GetSalesPerHour(temp)) << std::endl; } } std::cout << "

\n"; std::cout << "
"; std::cout << "\n"; return 0; }