Having agents getting stuck in PreSelected is usually caused by 'over-dialing'.

Basically you create many more connected calls than agents, and something
lagged the gnudialer process, and those connected calls hungup before getting
the call connected with the agent.

(that or your dialer.conf got damaged/modified)

Hello,

After 2 and a half years of dialing, I have this kind of error on my GNUDialer. All agents status will be equal to PreSelected and they cannot receive calls.

I did not change anything on my configuration. It sometimes happens when I loaded 18 agents on one Server. My server is Sun Microsystems Sunfire 2100 series with 8GB of memory and 2 TB hard drives.


Here's the captured image from my gnudialer screen.:

PRTC(498343): adding to CallCache - 44190528918
PRTC: Online Member: 380 Status: 0 (PreSelected) Waiting: 79247
PRTC: Online Member: 384 Status: 0 (PreSelected) Waiting: 79245
PRTC: Online Member: 386 Status: 0 (PreSelected) Waiting: 79248
PRTC: Online Member: 392 Status: 0 (PreSelected) Waiting: 79244
PRTC: Online Member: 453 Status: 0 (PreSelected) Waiting: 79244
PRTC: Online Member: 458 Status: 0 (PreSelected) Waiting: 79245


If you need more details on the error, I will be happy to provide ASAP.

Thank you!

Sure you can.

Go ahead and email it to me and i will make it available from the site.

Thank you, it is nice when someone returns something to the project.

Hi! I am working to modify Gnudialer instaed of use MySQL it can use PostgreSQL. I wanna know if this "fork" can be upload here to share as GPL says.

Thks for good project, Richard.

Another thing that gets some people (but i did not get from your posts, so this is not
directed at you), is when people do port forwarding, or non-standard ports.

In the case of having to pass the port with the url, such as ..

http://ip.of.dialer.box:8080/crm/crmlogin.html

then you need to modify AstMonitor.java and search for 'Jamerson' and exit the code
there.  ** NOTE** this does not help (and actually hurts) environments that do not
use :xxx port in the url.

If you are still having issues, the only other thing i can offer is to jump on (if remote
ssh is available) and take a 'quick look'. 

If you are able to telnet from the agent box to the dialer box on port 5038,
and LOGIN to the asterisk manager interface with crm/1234 as your u/p, and
your java loads in the crm, and you still do not get 'CRM logged in'...

I would have to say you are crossing networks and your java policy is getting
in the way.  (that or you and i simply are not communicating properly)

Hi,

  Yes telnet connection is working.only problem for CRMlogin page



Thanks

Palani

Having a hard time understanding you..

Did you comment out the 2 lines like i asked?

[crm]
secret = 1234
read = call,agent,user
write = call,agent,user
;deny=0.0.0.0/0.0.0.0                              <-- note the ; in front
;permit=127.0.0.1/255.255.255.0               <-- note the ; in front

If so, were you able to drop to a dos box on the agent station and do

telnet 192.168.xx.xx 5038    (use xx.xx of the dialer box)

and login using the method i described earlier?

hi,

   Dialer machine ip address 192.168.xx.xx . agent machine 192.168.1.xxx address.

i am trying to telnet login 192.168.xx.xx this ip address working but crm login page only showing Locating server..... problem.



Thanks
Palani

Long day..

Localhost ip simply meant you loopback device
and Localnet ip simply meant your ethernet device.